Requirement election methods – Interview
Interview – Interviewing is the most commonly used requirement elicitation technique used usually in conjunction with almost all of the other method. It involves the following steps described in detail as under.
- Creating questions – Firstly, this step involves taking the inputs from project documents to seek background information. Next, it involves the preparation of relevant set of questions which will be able to uncover knowledge and reveal true requirements on what is needed, rather than what is wanted or thought to be needed. All questions and answer should be documented so it can be use for future analysis.
- Selecting Interviewees – This involves identification of representative from stakeholders groups based on their background. The entry level personnel often provide fresh perspective and unexpected pearls of information. The mid-level stakeholders provide useful insight into the operational or technical aspect of the domain due to their experience. The managers or special customers, having deeper knowledge of domain and understanding of the success project criteria so they provide valuable input which is vital. The varied backgrounds of the stakeholders provide help in verifying the reliability of collected information.
- Planning Interview session – Before planning the sessions, a background check of each of the representative stakeholders is useful. It provides an understanding of each individual’s personality, orientation, contribution, achievements and stake in the project. Main focus should be on identifying oneself, clarifying purpose, indicating process by which the interviewee was chosen. Emphasizing on need for face to face discussion, contact details should be conveyed to facilitate interviewee to revert back in case of any problem requiring reschedule of the session.
- Closing meeting – care should be taken before closing the meeting to keep the morale of the interviewee high so that cooperation could be sought in future too. Before concluding the interview, it should be inquired if the interviewee has any questions. Any documents or artifacts, copies of which could be needed for further analysis.
- Planning Future course of action – Follow up action, by formally thanking the interviewee for his/her participation should be sent as soon as possible after the interview. The findings should be properly documented. Future Planning for requirement specification.